Refund & Payment Policy

1. Fee Structure & Transparency

At MentorTechz, we are committed to transparent, fair, and accessible education. We separate educational participation from official credential verification to eliminate financial barriers:

• Internship Application & Participation: Free. There is no tuition, admission fee, or upfront charge to apply for, enroll in, or participate in the MentorTechz Internship Program and complete project tracks.
• Document Issuance Fee: PKR 500 (One-Time). Candidates who successfully complete all assigned project milestones and receive administrative sign-off may request official verifiable credentials. A standardized fee of PKR 500 covers the end-to-end processing, manual auditing, cryptographically verifiable PDF generation, and lifetime database verification for both:
  1. The official Certificate of Completion (Reference MT/CERT/XXXXXX)
  2. The personalized Letter of Recommendation (Reference MT/REC/XXXXXX)

2. Verified Payment Channels

Candidates can remit the document issuance fee through the following payment methods, confirmed and active in our Candidate Portal:

Note: Always verify that the recipient account title matches Ilham Amjad (Founder & CEO, MentorTechz) before completing your transfer.

3. How to Submit Payment & Verification Timeline

Payment processing is integrated directly into the Candidate Portal:

1. Access Document Section: Once your internship is marked as "Completed" and your status is "Eligible", navigate to the Documents tab in your Candidate Dashboard.
2. Select Method & Transfer: Choose your preferred method (Easypaisa, JazzCash, or PayPal) and transfer the exact fee of PKR 500 to the displayed account.
3. Upload Proof: Take a clear screenshot of the transaction receipt showing the Transaction ID, Date, Amount, and Recipient Name. Upload the image (PNG/JPEG format, maximum file size 5MB) and enter your transaction reference ID in the note field.
4. Administrative Audit: Our finance team manually audits every submission against merchant bank statements. Verification is completed within 24 to 48 business hours.
5. Instant Document Access: Upon verification, your status updates to Payment Verified, and your official Certificate and Letter of Recommendation are generated immediately for instant download.

4. What Happens If a Payment Submission is Rejected?

If our administration cannot confirm your transaction, the submission will be marked as "Rejected" in the portal. Common reasons include:

• The transaction reference ID does not match banking ledger records;
• The uploaded receipt image is blurry, cropped, or unreadable;
• The payment was remitted for an incomplete amount;
• A duplicate screenshot from a prior transaction was submitted.

5. Refund Eligibility & Policy

Because our documents are customized, cryptographically serialized digital credentials, the following refund rules apply:

A. Circumstances Where Refunds Are Granted (100% Refund)

• Duplicate or Accidental Overpayment: If a candidate accidentally submits payment more than once or pays an excess amount, the duplicate or excess amount will be refunded in full upon manual audit.
• Administrative Inability to Deliver: In the rare event that MentorTechz is technically unable to generate or deliver your verified digital Certificate and Letter of Recommendation following verified payment, the fee will be 100% refunded.

B. Circumstances Where Payments Are Non-Refundable

• Documents Already Issued: Once your official digital Certificate of Completion and Letter of Recommendation have been generated, issued with unique serial reference IDs (MT/CERT/..., MT/REC/...), and made accessible in your dashboard, the document processing fee is non-refundable.
• Fraudulent Receipts or Academic Plagiarism: If a candidate is expelled from the program due to verified plagiarism, code theft, or submission of forged payment receipts, any submitted fees are forfeit and non-refundable.
• Voluntary Change of Mind: Change of mind after payment has been verified and documents have been processed.

6. Refund Dispute Procedure & Timeline

If you believe you are entitled to a refund under our policy (e.g., due to duplicate transfer):

1. Send an email to softwarehousementor@gmail.com with the subject line: Payment Dispute — [Your Full Name] — [Transaction ID].
2. Include your registered candidate email, payment method used, transfer date, and transaction reference screenshot.
3. Our administrative and finance desk will review the dispute within 3 to 5 business days.
4. Approved refunds will be returned via the original payment channel (Easypaisa, JazzCash, or PayPal) within 5 to 7 business days of approval.

7. Payment Inquiries & Support

For any questions regarding payments, receipts, or verification status, contact our finance and administrative desk: